Terms and conditions
Definitions:
Seller - BCZ Motors S.R.L.
Buyer - natural person/legal entity or any legal entity that makes an Account on the Website and places an Order
Customer - natural person/legal entity that has or obtains access to the CONTENT, by any means of communication made available (electronic, telephonic, etc.) or on the basis of a user agreement existing between BCZ Motors S.R.L. and requiring the creation and use of an ACCOUNT.
USER - any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section
Account - the section of the Site consisting of an e-mail address and a password which allows the Buyer to submit Orders and which contains information about the Customer/Buyer and the Buyer's history on the Site (Orders, tax invoices, etc.)
Site - the domain www.pixsel.ro and its subdomains.
Order - an electronic document that serves as a form of communication between the Seller and the Buyer whereby the Buyer transmits to the Seller, through the Site, his intention to purchase Goods from the Site
Goods - any product or service, including the documents referred to in the Order, to be supplied by the Seller to the Buyer as a result of the Contract entered into
Campaign - the act of exhibiting for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time set by the Seller
Contract - is the distance contract concluded between the Seller and the Buyer without the simultaneous physical presence of the Seller and the Buyer
Content
- all information on the Site that can be visited, viewed or otherwise accessed by the use of electronic equipment
- the content of any e-mail sent to Buyers by the Seller by electronic means and/or any other available means of communication
- any information communicated by any means by an employee/partner of the Seller to the Buyer, whether or not specified by the Buyer, in accordance with the contact information specified by the Buyer
- information relating to the Goods and/or the prices charged by the Seller during a given period
- data relating to the Seller or other Seller insider data
Document - these Terms and Conditions
Newsletter - a means of periodical information, exclusively electronic, i.e. electronic mail (e-mail, SMS) on the Goods and Services and/or promotions carried out by the Seller in a given period, without any commitment on the part of the Seller with reference to the information contained therein
Transaction - the collection or reimbursement of an amount resulting from the sale of a Good by BCZ Motors S.R.L. to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method
Specifications - all specifications and/or descriptions of the Goods and Services, as specified in their description
Partners - are legal entities wishing to establish a long-term partnership in order to intermediate the marketing of the Products to their customers (reseller).
1. CONTRACTUAL DOCUMENTS
1.1. By registering an Order on the Website, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its business operations. Immediately after finalization of the Order, the Customer will receive on the e-mail address provided as the contact date, the automatically generated invoice without prior notice.
1.2 The Contract shall be deemed concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by electronic mail, of the notification of dispatch of the Order.
2. ONLINE SALES POLICY
2.1. Access to place an Order is allowed to any Customer/Buyer.
2.2. Communication with the Seller can be made through direct interaction with the Seller or through the addresses mentioned in the "Contact" section of the Website. The Seller is free to handle the information received without having to justify it.
2.3. The Seller may publish on the Website information about the Goods and/or promotions offered by the Seller.
2.4. The prices of the Goods presented on the Website are expressed in LEI and include 19% VAT
2.5. In case of online payments, the Seller is/cannot be held responsible for any other additional costs incurred by the Buyer, including, but not limited to, currency conversion fees applied by the bank issuing the Buyer's card, in case the currency of issue of the Buyer's card differs from RON. The Buyer is solely responsible for this action.
2.6 All information used to describe the Goods on the Website (static/dynamic images/multimedia presentations, etc.) does not represent a contractual obligation on the part of the Seller, and is used solely for presentation purposes.
3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
3.1 The Content, as defined in the preamble (Definitions section), including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of the Seller.
3.2. The Customer/Buyer may copy, transfer and/or use the Content solely for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.
3.3. No Content transmitted to the Customer or the Buyer by any means of communication (electronic, telephonic, etc.) or acquired by the Customer or the Buyer by accessing, visiting and/or viewing the Content shall constitute a contractual obligation on the part of the Seller who has facilitated the transfer of the Content, if any, to the Content.
3.4 Any use of the Content for any purpose other than as expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.
4. ORDER
4.1. The Customer/Purchaser may place Orders on the Website by adding the desired Goods to the shopping cart, finalizing the Order and making payment by one of the methods expressly indicated (cash on delivery, online card). Adding a Good to the shopping cart, without finalizing the Order, does not entail the registration of an Order.
4.2. By finalizing the Order, the Buyer agrees that all data provided by the Buyer, necessary for the purchase process, are correct, complete and true at the time of placing the Order, and that the Seller may contact him by any means available.
4.3. The Seller may cancel the Order placed by the Buyer upon prior notice to the Buyer sent via email (office@bczmotors.ro ), without any further obligation of either party to the other or without either party being able to claim damages from the other.
4.4 The Buyer has the right to withdraw from the Contract or return a Good within 14 calendar days, without giving any reason and without incurring any costs other than delivery costs, by completing the return form which can be accessed via the link in the order email. The money will be returned by bank transfer. When filling in the return form you will be given information about the IBAN account, account holder and bank. The purchaser can also replace an ordered Good by using the return form, where he/she will specify the replaced Good with the desired Good. Thus, according to GEO no. 34/2014, the period for returning a Good or waiving a Service expires within 15 days from:
- the day on which the Buyer takes physical possession of the last Good - if the Buyer purchases, through a single order, multiple products that will be delivered separately
- the day on which the Buyer takes physical possession of the last Good or the last part - in the case of delivery of a product consisting of several lots or parts.
4.5 Return of Products shall be made by door-to-door courier or directly to the Seller's premises. The delivery address for parcels with returned products is: Calea Sighisoarei nr. 18, Targu Mures, jud. Mures to SC BCZ Motors SRL SRL. Do not send return parcels through the courier service of the Romanian Post, only through Prioripost.
4.6. Given the nature of the products, window films, stickers and stickers can only be returned if they have not been applied.
4.7 Products made and/or cut to order, respecting the colors, design and dimensions given by the customer, cannot be returned.
4.8 In the case of customers who refuse to receive the parcel, they will pay in advance for subsequent orders. These orders will no longer be sent COD. They will be paid either directly on the website via the online payment platform or by bank transfer, based on a proforma invoice.
4.9 In case a customer refuses to receive an order paid via the online payment platform or by bank transfer, the value of the order, less the amount of the shipment, will be refunded. We, as the recipient, pay the round-trip cost in these cases.
4.10 In the case of products sold by the metre, only then a return is accepted if the quantity ordered per product was at least 10 linear meters.
5. CONFIDENTIALITY
5.1 Information of any kind provided by the Buyer/Customer to the Seller shall remain the property of the Seller.
5.2. By registering in the Seller's database, the Buyer/Customer expressly consents, within the limits of the legislation in force, to be contacted by third parties, partners of the Seller.
6. ADVERTISING
6.1. When the Client creates an Account on the Website, he/she has the possibility to express his/her consent to receive Newsletters.
6.2. The consent given by the Customer may be changed at any time. Waiving the receipt of Newsletters does not imply waiving the consent given to this Document.
7. INVOICING - PAYMENT
7.1. The prices of the Goods and Services displayed and commercialized on the Website include VAT, in accordance with the legislation in force.
7.2. The price and method of payment are specified in each Order. The Seller shall issue to the Buyer an invoice for the Goods delivered, the Buyer's obligation being to provide all the information required to issue the invoice, in accordance with the legislation in force.
7.3 The payment methods accepted for online orders are:
- Refunds
- Card online
- Bank transfer - PO in advance based on proforma invoice
7.4 The Customer's/User's/Buyer's payment card data will not be accessible to the Seller and will not be stored by the Seller or by the payment processor integrated in the Website, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, of whose identity the Customer/User/Buyer will be informed, prior to the data input. The entity authorized to provide card data storage services is https://netopia-payments.com/.
7.5 For Transaction security reasons, the Client/User/Borrower is advised not to remain logged in on the Website and not to set the automatic login option on mobile devices. Disclosure of account password is not allowed and it is recommended to use a strong password.
7.6 In the case of customers who refuse to receive the parcel, they will prepay subsequent orders. These orders will no longer be sent COD. They will be paid either directly on the website via the online payment platform or by bank transfer, based on a proforma invoice.
7.7 In case a customer refuses to receive an order paid via the online payment platform or by bank transfer, the value of the order, less the value of the shipment, will be refunded. We, as the recipient, pay, in these situations, the round-trip cost.
8. DELIVERY OF THE GOODS
8.1 The Seller undertakes to deliver the Goods by door-to-door courier. The Goods we sell are considered fragile products. In order to ensure that they arrive safely at their destination, the Goods are packaged appropriately using protective foil, tube boxes and pressed cardboard tubes.
8.2 The Seller shall ensure proper packaging of the Goods and shall ensure the transmission of accompanying documents.
8.3. The Seller shall deliver the Goods and Services only within Romania.
8.4. The Goods shall be delivered by express courier. We do not dispatch parcels by Romanian Post.
8.5. The delivery time for orders is 24/48 hours. If, for reasons beyond the Seller's control and considered exceptional (public holidays, very busy periods - such as Black Friday - or unfavorable weather conditions that do not allow transportation in good conditions), the courier company exceeds the delivery time, the Seller assumes no responsibility for this.
8.8. Delivery costs:
The delivery cost is displayed according to the products ordered before finalizing the order.
9. WARRANTIES
9.1 All Goods sold by the Seller benefit from warranty conditions in accordance with the legislation in force.
9.2 Before use, carefully read the Product labels with instructions for use and assembly. Keep them in order to know how to clean and maintain the product.
9.3. The seller cannot be held responsible for errors in the assembly or use/maintenance of the products sold.
9.5. The Seller makes every effort to provide correct product images and information. Errors or slight differences in the appearance of the products may sometimes occur. These nuance differences are due to the settings of the devices on which the products are viewed. Most images are taken by the pixsel.ro team.
The actual shades of the products may differ slightly from the images. This is caused by several factors:
- production particularities of the respective batch of foil/sticker
- the light in which the pictures were taken and the slightly different color perception by the camera
- the resolution settings of the device on which you view the pictures - phone, laptop, tablet, PC.
10. STORAGE CONDITIONS, APPLICATION, EXCEPTIONS AND MAINTENANCE
10.1 Storage. In case you do not apply the film or sticker immediately, it should be stored upright in order to avoid flattening of the roll and deformation of the film or sticker. The storage temperature should be a constant 15-25 degrees Celsius. The rolls should also not be stored in rooms with high humidity.
For stickers that are supplied with the transfer film applied, application should be done within 1-2 days maximum. It is recommended to unpack the sticker immediately and spread it on a flat surface (it should not be kept on the roll).
10.2. Application. The temperature during application of the glazing film, sticker or sticker should be at least 15 degrees Celsius.
The surface to which the glazing films, stickers or stickers are applied must be thoroughly cleaned and degreased before application. It is recommended to clean the frames and the area around the glass.
Do not use abrasive or sharp-edged plastic scrapers or cards to avoid scratching the material. It is recommended that squeegees with a pin or the application of a cloth over the plastic card is recommended.
10.3. Exceptions. In the case of self-adhesive glazing films, which are applied using water, it is possible that whitish stains may occur as a reaction of the adhesive in contact with water. These spots disappear after about 5-7 days. This period varies depending on the temperature and humidity in the environment.
Sheets, stickers and stickers have a semi-permanent adhesive. It is removable. It does not damage surfaces, but traces of adhesive may remain. These can be removed using cleaning products based on organic solvents (alcohol, acetone).
If stickers or stickers are applied to the wall, they may damage the painted surface. The degree of damage depends on the quality of the plaster and the duration of application of the sticker or sticker.
10.4. Maintenance. After applying the film, the glass should not be cleaned for 7-10 days. During this time the adhesive reaches maximum strength. Do not use abrasive substances or objects to clean the surfaces to which the film or sticker has been applied.
11. REPAIR
11.1 The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss of the Goods.
By creating and using the Account, the Customer, the User or the Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.
By creating the Account and/or using the Content and/or placing Orders, the Customer, the User or the Buyer expressly and unequivocally accepts the Terms and Conditions of the Website in the latest updated version that is communicated on the Website, existing at the date of creation of the Account and/or use of the Content and/or the date of placing the Order.
12. COMPLAINTS
12.1. Before assembly or use, the Products must be checked for possible defects and it is recommended to read the labels with assembly and use instructions which are found on each Product or attached to the invoice.
12.2 The products purchased should be checked by inspecting the rolls of sticker or foil along their entire length before fitting.
Complaints received after the product has been fitted or used will not be considered. If manufacturing defects are found, products may be returned with the original packaging.
12.3. Non-conforming products can be replaced at no extra cost to the customer, or the sums collected can be refunded.
13. PROCESSING OF PERSONAL DATA
13.1.The Seller is registered in the Register of Personal Data Processing under number 0008846.
13.2 Pursuant to the provisions of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, the Seller is obliged to administer in secure conditions and only for the specified purposes, the personal data provided by the Customer.
13.3. The purpose of data collection is: to inform Customers/Buyers about the status of their Account, to inform Buyers about the progress and status of Orders, commercial activity, promotion of the Goods and Services, marketing, advertising, media, administrative, development, market research, statistics, sales tracking and monitoring and Customer/Buyer behavior.
13.4 By filling in the data in the account creation and/or Order form, the Buyer declares and unconditionally accepts that his/her personal data will be included in the Seller's database, registered in the Register of Personal Data Processing under number 0008846, and expressly and unequivocally agrees that all such personal data may be stored, used and processed unlimited territorially and/or temporarily by the Seller.
13.5 By reading the Document you are aware that you are guaranteed the rights provided by law, namely the right to information, the right of access to data, the right of intervention, the right of opposition, the right not to be subject to an individual decision, the right to apply to the courts in case of violation of the rights guaranteed by Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.
13.6 The Seller may also provide the Buyer's personal data to other companies with which it is in a partnership relationship, but only on the basis of a confidentiality undertaking on their part, whereby they guarantee that such data is kept secure and that the provision of such personal information is made in accordance with the legislation in force, as follows: providers of marketing, courier, payment/banking, telemarketing or other services, provided by companies with which the Seller may develop joint programs for offering the Goods and Services on the market, insurers.
13.7 The Buyer's personal information may also be provided to the Public Prosecutor's Office, the Police, the Courts and other authorized state bodies, on the basis and within the limits of the legal provisions and following expressly formulated requests.
14. FORCE MAJEURE
14.1 Neither party shall be liable for failure to perform its contractual obligations, if such failure to perform on time and/or properly, in whole or in part, is due to an event of force majeure.
Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided.
14.2 If within 15 (fifteen) days from the date of its occurrence the said event does not cease, either party shall be entitled to notify the other party of the termination of the Contract without either party being entitled to claim any further damages from the other party.
15. APPLICABLE LAW - JURISDICTION
This Contract is subject to Romanian law. Any disputes arising between the Seller and Customers or Buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts of the Municipality of Iasi.
16. DECLARATION OF CONFORMITY
The seller assures, declares and guarantees on his own responsibility, according to the provisions of art. 5 of HG no. 1022 / 2002 on the regime of products and services that may endanger life, health, safety at work and environmental protection that the products sold cannot endanger life, health, safety at work and do not produce a negative impact on the environment.